Payment Terms
PAYMENT OPTIONS
We accept the following payment options online:
– Visa
– Mastercard
– American Express
– Discover
Unsure about shopping online?
If at any time during your shopping experience you feel uncomfortable entering your credit card information over the web, please call (201) 401-5104 and we will be happy to process your order by phone.
SHOP WITH CONFIDENCE
Return Policy – Customer satisfaction is our #1 priority
The Himalayan Koh Salt Company is confident that you will be happy with the quality of our products and stand behind every single item. If you are not satisfied with your purchase on any of our products, or if we have made an error on your shipment, please accept our apologies and contact us immediately so we can correct the error as quickly as possible. Please contact us by phone at (201) 401-5104 or by email at [email protected] to discuss your return options.
Please check your orders thoroughly upon receipt and notify us of any damages or problems within 30 days of the original order date.
Please also note that due to the customized nature of our Salt Bags, Salt Blocks products, and Himalayan Salt Lumps over 20 lbs will not be returnable. We suggest first placing a small order for Himalayan Salt (5 lbs or less) for sampling purposes before placing orders for larger quantities.
Refunds: Approved refunds will be issued in the same way in which the product was originally purchased. If the item being refunded was shipped for free and is not considered damaged or faulty, refunds will be issued less the amount of our cost to ship the product.
All returns, with appropriate approval are to be sent to:
Himalayan Koh
Attn: Returns
10909 Jones Rd #425
Houston, Tx 77065
Cancellations:
Most orders are shipped same day or within 8 hours of order placement. Please call (201) 401-5104 as soon as possible if you wish to cancel your order. We will do our best to accommodate any cancellation requests that have not yet been processed or shipped.
We are confident in our product, and we’re sure you will be, too. However, if for any reason you feel there has been a mistake with your order, or something doesn’t seem right with the quality of your product, don’t hesitate to get in touch. We’ll do our best to work with you and make things right. You can contact us by phone or e-mail via the following:
We can accept returns only if the product is unopened and still in the original packaging. Please make sure you contact us within 30 days of your order date to process any returns or discuss damages/mistaken orders.
Refunds will be issued in the same manner that the purchase was made (e.g., credit card, check, etc.). Free shipping will not be included in the return unless the product was considered faulty or damaged upon arrival.
Shipping & Delivery
We’re committed to shipping your orders quickly and economically. We work hard to keep our packaging process speedy and our shipping rates are reasonable to ship your order to you for delivery as quickly as possible. We will always do calculations to make sure you’re getting the best shipping price.
On this page you’ll find Himalayan Koh shipping and delivery policies for our website purchase.
General Shipping Information
Once your order has been placed, it will be expertly packaged in our warehouse in Houston, TX. Most orders are packaged and shipped from our warehouse within 1-2 business days. The delivery date will depend on the distance your package has to travel from Himalayan Koh facility. (Phone service for website purchase are Monday through Friday from 8:00 AM To 5:00 PM CST and don’t include holidays or weekends.)
Shipping rates are based on the total weight and volume of your order as well as the destination. We do our best to pack every order carefully and securely to ensure that your products arrive in good condition at your door.
We ship all small package orders via U.S. Postal Service (USPS) and FedEx. We also offer different types of expedited shipping options for small package orders, including FedEx Next Day Air, 2 Day Air and 3-Day Select.
Once your order has shipped, you will receive a shipment confirmation email from Himalayan Koh with your USPS and FedEx tracking number. If you have created an account on the Himalayan Koh website, you may also log in to your my account to check your order status and find tracking information. If you choose to check out as a guest, this information will not be accessible on our website. If you have any questions about your order’s status or cannot find your tracking information, please call our friendly Himalayan Koh team at (201) 401-5104.
or email us at [email protected]
Please note that once packages have left our facility and are on their way to you, there’s little we can do to change the shipping details. If, after your order has shipped, you would
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
