How we Help
Frequently Asked Questions
What is your criteria for returns?
We can accept returns only if the product is unopened and still in the original packaging. We accept returns if product is damaged or mistaken orders. Free shipping will not be included in the return unless the product was considered faulty or damaged upon arrival.
What is your time period for returns?
Please make sure you contact us within 30 days of your order date.
How much time is required to process the returns?
Refunds will be issued in the same manner that the purchase was made (e.g., credit card, check, etc.). Free shipping will not be included in the return unless the product was considered faulty or damaged upon arrival. It normally takes 15 days to process the returns.
What is your email address where return requests can be sent?
You can send your returns to Himalayan Koh Salt, 12620 FM 1960 W Ste A-4 Houston, TX 77065
How long does it take you to process order for shipping?
Most orders are packaged and shipped from our warehouse within 1-2 business days. The delivery date will depend on the distance your package has to travel from Himalayan Koh facility to your address.
What payment options are available for purchase?
We accept the following payment options online:
– Visa
– Mastercard
– American Express
– Discover
My question is not answered here?
No worries, just send your question to [email protected]
OR give us a call (201) 401-5104
NOTE: We also provide wholesale supplies worldwide.
Is HimalayanKoh a registered Trademark?
HimalayanKoh is a registered trademark to protect our salt brand name and logo used on our website and goods. HimalayanKoh.com retains exclusive rights to mark its products, with no one else being allowed to use our logo symbol, name, or slogan in the USA.
DISCLAIMER:
No claim is made to the exclusive right to use “HIMALAYAN” apart from the mark as shown in our logo.
The English translation of the word “KOH” in the mark is “Mountain”.
Can I use Deer Salt blocks for bath & beauty?
Yes, our Himalayan salt products are safe for bath and beauty products.