Return & Refund Policy

30-Day Return Window

We want you to be completely satisfied with your purchase. If you are not satisfied with an eligible retail item, you may request a return within 30 days from your original order date.

Return Eligibility Criteria

• Products must be unopened, unused, and in their original packaging with all protective seals intact.
• Items showing signs of use, contamination, moisture exposure, or broken packaging are not eligible for return due to food-safety and mineral purity standards.
• Custom orders, bulk 45 lb bags, and wholesale pallets are packed to order and are non-returnable. We recommend ordering smaller retail sample sizes prior to large commercial commitments.

Damaged, Defective or Incorrect Items

Please inspect your delivery thoroughly upon arrival. If an item arrives damaged, defective, or if you received the incorrect product, notify us within 30 days of the order date. Please provide your order number and clear photographs of the damaged product and shipping box. Upon verification, Himalayan Koh will promptly send a replacement or issue a full refund, including applicable shipping costs.

Return Authorization & Instructions

All returns require prior authorization from Himalayan Koh before items are shipped back. Do not send returns to our general business address without an authorized Return Merchandise Authorization (RMA) number. Please contact our support team via email or phone to receive authorized return instructions and the appropriate returns receiving facility address.

Return Shipping Costs

• For standard customer preference returns (e.g. change of mind, incorrect item ordered), the customer is responsible for all return shipping postage.
• We strongly recommend using a trackable shipping carrier with insurance, as Himalayan Koh cannot be responsible for items lost or damaged during return transit.
• If the return is due to our error, transit damage, or a defective product, Himalayan Koh will provide a pre-paid return shipping label.

Refund Processing & Timing

• Once your return is received and inspected at our authorized facility, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed to your original payment method within 10 to 15 business days.
• Depending on your bank or credit card issuer, it may take an additional 3 to 7 business days for the credit to reflect on your statement.
• Original shipping charges are non-refundable unless the return is due to transit damage or fulfillment error.

Contact Support to Initiate a Return

To start a return or request assistance with an order, please contact our team:

• Email: sales@himalayankoh.com
• Phone: (832) 224-6466
• Customer Support Hours: Monday – Friday, 8:00 AM – 5:00 PM CST