Shipping & Delivery Policy

Dispatch & Order Processing

All standard orders are packaged and dispatched from our warehouse facility in Houston, Texas. Most retail orders are processed and prepared for carrier pickup within 1 to 2 business days (Monday through Friday, excluding national holidays). During peak seasonal periods, processing may take slightly longer.

Delivery Estimates & Carriers

We ship small package orders via recognized domestic carriers including USPS and FedEx:

• Standard Ground Delivery: the transit time is the carrier’s own estimate for your destination, quoted with the rate you choose at checkout.
• Delivery timelines displayed during checkout or on carrier portals are estimates, not guaranteed delivery dates.
• Shipping charges are calculated at checkout based on total package weight, dimensions, and destination zip code.

Order Tracking

Once your order has been dispatched, you will receive an automated shipment confirmation email containing your carrier tracking number. Registered account holders can also track order status and transit milestones directly from the My Orders dashboard.

Address Accuracy & Customer Responsibility

Customers are responsible for providing an accurate and complete delivery address, including apartment, suite, or unit numbers. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to re-dispatch the package.

Carrier Delays, Lost Packages & Damaged Shipments

• Carrier Transit Delays: Adverse weather conditions, carrier mechanical issues, or high volume may cause delays beyond our direct control.
• Damaged on Arrival: Please inspect your shipment immediately upon arrival. If an item arrives damaged or broken, contact us within 30 days of the order date with photos of the damaged product and packaging.
• Lost Shipments: If your tracking shows delivered but you cannot locate the package, or if tracking has stalled for more than 7 business days, contact our support team immediately so we can initiate a trace with the carrier.

Bulk, Pallet & Freight Shipments

Bulk granular salt bags (45 lbs), large animal salt blocks, and pallet wholesale orders exceed standard parcel limits and are dispatched via LTL freight. Commercial freight orders require liftgate and delivery appointment coordination. Contact our sales department directly to arrange wholesale freight logistics.

Geographic Scope

Our automated online checkout currently supports shipping to addresses within the contiguous United States. For shipping inquiries to Alaska, Hawaii, U.S. Territories, or international freight destinations, please contact us for a custom shipping quote.

Questions About a Shipment

If you have questions about your order transit or delivery status, please reach out to us:

• Email: sales@himalayankoh.com
• Phone: (832) 224-6466
• Facility Address: Himalayan Koh, 12620 FM 1960 W Ste A-4, Houston, TX 77065